Return & Refund Policy

Last updated: September 2026

Our Commitment

Every timepiece sold by Time To Time Inc. is inspected by hand and guaranteed authentic. If a piece you purchase from us is not exactly as described, we will make it right.

3-Day Inspection Window

You may return any watch within 3 calendar days of receipt for a full refund of the purchase price, less any wire fees or credit-card processing fees originally incurred by us. To be eligible:

  • The watch must be in the exact condition it left our workshop — unworn, with all original packaging, papers, links, tags, and accessories included.
  • You must notify us in writing at sales@timetotimeinc.com within 3 calendar days of the delivery date (per FedEx tracking).
  • The watch must be shipped back within 3 business days of your return notice, using the return shipping label we provide (fully insured, signature required).

Once the piece arrives back at our facility, we will inspect it to verify condition. Refunds are processed within 5 business days of inspection to the original payment method.

Authenticity Guarantee — Beyond the 3-Day Window

Our authenticity guarantee has no expiration date. If a third-party expert (a Rolex Service Center, a manufacturer's authorized dealer, or an equivalent professional appraiser) determines that a watch we sold you is not authentic, contact us with documentation. We will refund the full original purchase price, no questions asked, at any time.

Non-Refundable Cases

The following are not eligible for refund:

  • Watches that have been worn (visible wear, sizing adjustments made outside our workshop, altered links).
  • Watches returned without original box, papers, tags, links, or accessories.
  • Watches returned after the 3-day inspection window (unless invoking the authenticity guarantee above).
  • Watches that show damage caused by the buyer or by shipping the return without proper insurance.
  • Trade-ins, consignment sales, or custom/modified pieces (return terms specified in the original agreement).

Exchanges

If you'd prefer to exchange a piece for another watch in our inventory rather than take a refund, we will credit your purchase price toward the new piece with no penalty. Any price difference is settled at the time of exchange.

How to Start a Return

  1. Email sales@timetotimeinc.com or WhatsApp us at +1 (954) 882-0629 within 3 days of delivery.
  2. We will send you a fully-insured FedEx return label within 1 business day.
  3. Pack the watch carefully in its original packaging. Do not mark the outer box in any way that identifies the contents.
  4. Drop the package at any FedEx location with the return label attached. Take a photo of your receipt.
  5. Refund is processed within 5 business days of the watch arriving back at our facility and passing condition inspection.

Questions

If anything about your purchase is not what you expected, reach out before making any changes to the watch. We work with every buyer individually and want you to be genuinely happy with your piece. sales@timetotimeinc.com.