Terms of service

Terms of Service

Last Updated: August 16, 2026

These Terms of Service (the “Terms”) govern your access to and use of timetotimeinc.com and any related pages, communications, services, or transactions we make available (collectively, the “Site”). The Site is operated by Time To Time Inc. (“Time To Time,” “we,” “us,” or “our”), a Florida business operated by Mathew Arena. These Terms form a binding agreement between you and Time To Time Inc.

1. Acceptance of Terms and Who These Terms Bind

1.1 By accessing the Site, creating an account, submitting information through our Sell page, communicating with us about a watch, or placing an order, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Site or our services.

1.2 These Terms apply to individual visitors, customers, account holders, prospective sellers and consignors, and anyone acting on behalf of an organization. If you use the Site or place an order for a company, trust, or other entity, you represent that you have authority to bind that entity to these Terms. In that case, “you” includes that entity.

1.3 Additional terms may apply to a particular product, promotion, consignment, purchase of a watch from you, private appointment, or shipping arrangement. Those terms will control if they conflict with these Terms, but only for the applicable transaction.

2. Eligibility

2.1 You must be at least 18 years old and legally capable of entering into a binding contract to use the Site, buy from us, consign with us, or sell a watch to us.

2.2 You may not use the Site or transact with us if you are prohibited from doing so under applicable law, including U.S. sanctions and export-control laws.

3. Site Use Rules

3.1 We grant you a limited, revocable, non-transferable license to access and use the Site for your personal, lawful, non-commercial use and for legitimate business inquiries with us.

3.2 You may not:

use the Site for any unlawful, fraudulent, deceptive, infringing, or unauthorized purpose;
copy, reproduce, republish, sell, license, distribute, publicly display, or commercially exploit Site content without our prior written permission;
use bots, spiders, automated tools, data-mining tools, or similar means to access, extract, monitor, collect, or index Site content or data;
interfere with, disrupt, overload, damage, reverse engineer, probe, or attempt to bypass the security or operation of the Site;
introduce malicious code or attempt unauthorized access to an account, network, server, or data; or
impersonate another person, misstate your identity, or submit false information.

3.3 We may suspend, limit, or terminate access to the Site at any time if we reasonably believe you have violated these Terms, created risk for us or others, or used the Site improperly.

4. Customer Accounts

4.1 You may need an account to access certain Site features. You must provide accurate, complete, and current information and promptly update it if it changes.

4.2 You are responsible for safeguarding your account credentials and for all activity under your account. Do not share your password or permit another person to use your account. Unless we approve otherwise in writing, each person may maintain only one customer account.

4.3 Notify us promptly at sales@timetotimeinc.com if you believe your account has been accessed without authorization. We are not responsible for losses arising from your failure to protect your credentials, except to the extent caused by our failure to use reasonable safeguards.

5. Products, Listings, and Pricing

5.1 Pre-owned watches. Unless a listing expressly states otherwise, every watch we offer is pre-owned. Pre-owned and vintage watches may show signs of age, prior wear, service history, restoration, polishing, replacement, or variation from original factory configuration.

5.2 Condition and images. We make reasonable efforts to describe cosmetic condition and to show each watch accurately. Condition assessments are necessarily subjective. You are responsible for reviewing the listing, images, disclosures, and any information we provide before purchasing. You accept the item in its photographed and described condition, subject to the limited authenticity warranty and return rights in these Terms.

5.3 Images are intended to represent the offered item, but screen settings, lighting, and photography can affect the appearance of color, texture, proportions, and wear. If there is any difference between an image and the actual item, the actual item and its written listing details control.

5.4 Originality and replacement parts. We take reasonable precautions to evaluate the authenticity and factory originality of the pieces we offer. In rare cases, a watch may contain replacement parts supplied by a manufacturer or a third party, including service parts. Replacement parts may affect collector value and may void or affect a manufacturer’s warranty. Any known non-original, service, or replacement parts will be disclosed in the listing or otherwise communicated to you where reasonably identifiable. All watches are sold as previously purchased and used, even when they appear unused or new.

5.5 Prices are quoted in U.S. dollars unless we state otherwise. Prices, listings, specifications, and availability may change without notice before we accept an order. We may correct typographical, pricing, descriptive, or technical errors, including after an order is submitted, and may cancel the affected order and issue a refund.

5.6 A watch is not reserved or guaranteed available until we have accepted the order and cleared payment. Inventory may be displayed elsewhere or may become unavailable before payment clears.

5.7 Sold Archive. Watches shown in our Sold Archive have already been placed and are no longer offered for sale. The Sold Archive is provided for historical and informational reference only, to help customers understand the pieces we have handled and the range of what we typically source. Listings in the Sold Archive are not offers to sell, and inclusion in the archive does not indicate current availability, price, or condition of a comparable watch we may source in the future.

6. Orders and Payments

6.1 Your order is an offer to purchase; it is not our acceptance of that offer. We may accept, decline, limit, or cancel any order in our discretion, including because of inventory availability, pricing error, suspected fraud, sanctions concerns, identity-verification concerns, or inability to complete the transaction safely.

6.2 Payments initiated through the Site are processed through Shopify checkout and its payment-processing providers, including Stripe where applicable. We do not receive or store your full payment-card number through ordinary Shopify checkout. You authorize the applicable processor to charge the payment method you submit for the order total, including applicable taxes, shipping, and other disclosed charges.

6.3 For high-value or otherwise sensitive transactions, we may require additional steps before accepting or shipping an order, including government-issued identification, proof of address, confirmation of the payment source, a signed authorization, a wire transfer, or delivery to a verified address. We may cancel and refund an order if these requirements are not satisfied.

6.4 We may cancel an accepted order and refund the amount paid where we reasonably determine cancellation is necessary to address a pricing error, fraud risk, sanctions or compliance concern, inventory issue, legal requirement, or other legitimate business reason.

6.5 Title to a purchased item passes to you only after both (a) we have received cleared payment in full and (b) the item has been delivered to you under Section 8. Until then, we retain all right, title, and interest in the item.

7. Consignment and Sell-to-Us Inquiries

7.1 A submission through our Sell page, by email, text, phone, or otherwise is an initial request for evaluation only. It is not an offer by you that we must accept, and it does not obligate us to buy, consign, list, authenticate, insure, or return an item.

7.2 Any purchase of a watch from you or consignment of a watch with us requires a separate written agreement accepted by both parties. We may inspect an item, revise an indication of value, request ownership or provenance information, or decline any submission for any reason permitted by law.

7.3 A consigned item remains the property of the consignor until it is sold under the applicable signed consignment agreement. Commission, asking price, pricing authority, hold period, insurance, possession, shipping, withdrawal, payment timing, and other consignment terms will be documented separately for each item or transaction.

7.4 You represent that any item you offer, sell, or consign is lawfully yours to transfer, free of liens, claims, and undisclosed third-party interests; is not stolen, counterfeit, altered in a way you have not disclosed, or subject to export restrictions; and may lawfully be sold or consigned to us. We may report suspected theft, fraud, or other unlawful activity to relevant authorities.

8. Shipping and Delivery

8.1 We primarily ship to customers in the United States, Canada, the United Kingdom, and the European Union, subject to order review, carrier availability, insurance availability, and applicable law. We may decline to ship to any location.

8.2 Watches are shipped fully insured for the value we declare or insure, using signature-required delivery. Adult signature is required at delivery for high-value shipments. We may use FedEx, UPS, Brinks-affiliated carriers, or another carrier or secured-delivery provider we select.

8.3 You must provide a complete and accurate delivery address and ensure that an authorized adult is available to sign. Risk of loss passes to you when the shipment is delivered and signed for at the delivery address or other delivery point that we approve in writing. You must promptly inspect the package and item after delivery.

8.4 Delivery dates and transit times are estimates, not guarantees. We are not liable for carrier delays, weather, customs holds, security checks, inaccurate address information, failed delivery attempts, or other events outside our reasonable control.

8.5 International buyers are responsible for all duties, customs charges, import taxes, brokerage fees, currency-conversion charges, and local compliance requirements. We will not misstate the value, origin, or description of a shipment to avoid duties or taxes.

8.6 Private courier delivery, secure hand delivery, or an in-person meeting may be available upon request and only if separately confirmed by us in writing. Additional terms, costs, identity verification, and delivery protocols may apply.

9. Final Sale and Refund Rights

9.1 All sales are final. Because each watch we offer is a unique, individually sourced pre-owned piece, and because pre-owned watches can be affected by handling, wear, sizing, and environmental exposure, we do not accept returns for buyer’s remorse, change of mind, sizing preference, fit, dissatisfaction with condition already disclosed in the listing, or any other reason not covered by the limited authenticity warranty in Section 10 or by non-waivable rights under applicable law.

9.2 Refund rights limited to authenticity and material misrepresentation. Your right to a refund is limited to the circumstances described in Section 10 (limited authenticity warranty) and to any material misrepresentation of the item that is discoverable on ordinary inspection. To assert either right, you must contact us at sales@timetotimeinc.com within three (3) calendar days of the signed delivery date, with photographs and a written description of the issue.

9.3 Condition on return. If we agree, in our discretion or as required by law, to accept a return, the item must be returned in exactly the condition in which it was received, with all boxes, papers, accessories, protective materials, tags, seals, and other included items intact and unaltered. The item must not have been worn, sized, polished, serviced, altered, engraved, or otherwise modified. Any modification or wear beyond ordinary careful inspection voids any right of return.

9.4 Authorized returns only. Do not return an item without first obtaining a return merchandise authorization (“RMA”) number and shipping instructions from us in writing. Returns sent without an RMA may be refused or returned to you at your expense. Return shipping must be fully insured for the invoiced value and require adult signature at delivery. You bear the cost of return shipping and the risk of loss or damage in transit until we receive the item, except where we have determined in writing that the item was materially misrepresented, in which case we will arrange and pay for insured return shipping.

9.5 Refund processing. If we accept a return and confirm the item’s condition meets these Terms, we will process a refund of the purchase price to the original payment method within five (5) business days after our inspection. Your financial institution may take additional time to post the refund. We do not refund original shipping charges, insurance, applicable taxes we did not collect, or customs and import fees.

9.6 Non-returnable in all cases. The following are not eligible for return, refund, or exchange under any circumstances except the limited authenticity warranty in Section 10 or where a right of return is required by applicable law: special orders and custom configurations; watches that have been worn, sized, polished, serviced, altered, engraved, or otherwise modified after delivery; items with removed or damaged tags, seals, or security features; incomplete returns missing any originally included component; items reported after the three-day window in Section 9.2; items purchased at an industry show, trade event, private in-person appointment, or other in-person transaction; and items designated on the listing as sold as-is or final sale.

9.7 Nothing waives non-waivable rights. Nothing in this Section limits any right you may have under applicable law that cannot be waived by contract. If applicable law grants you a return or refund right beyond what this Section provides, that right applies to the extent required.

10. Authenticity and Limited Warranties

10.1 Limited authenticity warranty. We warrant that each watch we sell is authentic. If an independent, qualified watch expert acceptable to us determines that a watch we sold is not authentic, contact us promptly with the supporting documentation. Subject to verification and return of the item in the condition received, our remedy is a full refund of the purchase price.

10.2 We are not an authorized dealer or service center for Rolex, Patek Philippe, Audemars Piguet, Cartier, Piaget, Omega, IWC, Vacheron Constantin, Jaeger-LeCoultre, A. Lange & Söhne, Panerai, Richard Mille, Tudor, or other brands. We do not provide a manufacturer warranty. A watch may retain a remaining manufacturer warranty only if that is specifically disclosed in its listing, and any such warranty is subject to the manufacturer’s terms and eligibility requirements.

10.3 Mechanical watches, especially vintage and pre-owned watches, may vary in rate, power reserve, water resistance, performance, and service needs. Except as expressly stated in writing, we do not guarantee timekeeping accuracy, water resistance, future service intervals, or fitness for a particular purpose beyond normal industry expectations for a watch of its age, condition, and type.

10.4 EXCEPT FOR THE LIMITED AUTHENTICITY WARRANTY IN SECTION 10.1 AND ANY NON-WAIVABLE WARRANTIES UNDER APPLICABLE LAW, THE SITE AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL OTHER EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

10.5 Some jurisdictions do not allow certain warranty exclusions or limitations. In those jurisdictions, the above exclusions apply only to the extent permitted by law.

11. Chargebacks, Payment Disputes, and Fraud

11.1 If you have a question or concern about an order, contact us at sales@timetotimeinc.com first so that we can attempt to resolve it promptly.

11.2 Initiating a chargeback or payment dispute after a product has been delivered, while retaining the product, or based on a knowingly false claim may constitute fraud. We may provide order, payment, verification, shipping, delivery-signature, and communication records to payment processors, insurers, law enforcement, and other appropriate parties to protect our rights and investigate suspected fraud.

11.3 If you initiate a chargeback or payment dispute without first giving us a reasonable opportunity to address an eligible return or order concern, you may lose the benefit of our voluntary return-policy procedures, to the extent permitted by law. This does not limit your rights to dispute genuinely unauthorized or fraudulent transactions under applicable law.

11.4 We may refuse future orders or services to a person who has initiated a false, abusive, or fraudulent chargeback or payment dispute.

12. Brand Affiliation Disclaimer

12.1 Time To Time Inc. is not affiliated with Rolex Watch Company USA, Patek Philippe Watch Company, Audemars Piguet, Cartier, Piaget, or any other watch company, and is not a factory-authorized dealer or repair center of those companies or any other company.

12.2 Brand names, model names, logos, and other trademarks on the Site belong to their respective owners. We use them only to identify and describe the genuine branded products we offer, in nominative fair use where applicable. Their use does not imply sponsorship, authorization, endorsement, partnership, or affiliation.

13. Sanctions, Export, and Compliance

13.1 We comply with applicable U.S. sanctions, export controls, anti-money-laundering requirements, and regulations administered or enforced by the U.S. Department of the Treasury’s Office of Foreign Assets Control (“OFAC”) and other authorities.

13.2 We do not sell or ship to residents of Cuba, Iran, North Korea, Syria, Russia, Belarus, Crimea, Donetsk, Luhansk, or any other sanctioned or restricted jurisdiction, and we may decline a transaction involving any sanctioned destination, person, entity, or end use.

13.3 By placing an order, you represent and warrant that neither you nor any beneficial owner, recipient, intermediary, or end user is subject to applicable sanctions; listed on a politically exposed person (“PEP”), denied-party, or restricted-party list; acting on behalf of a sanctioned party; or using the item in violation of applicable law. You will provide information reasonably requested to confirm compliance.

14. Intellectual Property and Submitted Content

14.1 The Site and its content, including photographs, product descriptions, text, design, graphics, branding, layout, and compilations, are owned by or licensed to Time To Time Inc. and are protected by intellectual-property laws. No right, title, or interest is transferred to you except the limited right to use the Site as permitted by these Terms.

14.2 If you submit photos, descriptions, serial information, documents, messages, or other materials through our Sell page or otherwise for a valuation, purchase, consignment, or inquiry (“Submitted Materials”), you grant us a limited, non-exclusive, royalty-free license to use, copy, review, transmit to our service providers or experts, and retain the Submitted Materials as reasonably necessary to evaluate the item, communicate with you, prevent fraud, comply with law, and administer a resulting transaction.

14.3 You represent that you have the rights necessary to submit the Submitted Materials and that they do not violate another person’s rights or contain unlawful material.

15. Limitation of Liability

15.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, TIME TO TIME INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOSS OF PROFITS, DATA, GOODWILL, USE, BUSINESS OPPORTUNITY, OR REPUTATION; OR BUSINESS INTERRUPTION ARISING FROM OR RELATING TO THE SITE, THESE TERMS, OR ANY PRODUCT OR SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

15.2 TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING FROM OR RELATING TO A CLAIM WILL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SPECIFIC ITEM OR SERVICE GIVING RISE TO THE CLAIM.

15.3 Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, willful misconduct, or personal injury where applicable law prohibits a limitation.

16. Indemnification

You agree to defend, indemnify, and hold harmless Time To Time Inc. and its officers, directors, employees, agents, and service providers from and against third-party claims, losses, liabilities, damages, judgments, costs, and expenses (including reasonable attorneys’ fees) arising from or related to your breach of these Terms, your Submitted Materials, your unlawful conduct, or your violation of another person’s rights. We may assume the exclusive defense and control of any matter subject to indemnification, and you will reasonably cooperate with that defense.

17. Governing Law and Dispute Resolution

17.1 These Terms and any dispute arising from or relating to them, the Site, or a transaction with us are governed by the laws of the State of Florida, without regard to conflict-of-laws rules.

17.2 Unless applicable law requires otherwise, the state or federal courts located in Miami-Dade County, Florida have exclusive jurisdiction over any action or proceeding arising from or relating to these Terms, the Site, or a transaction with us. You and we consent to personal jurisdiction and venue in those courts.

17.3 The prevailing party in an action to enforce these Terms is entitled to recover reasonable attorneys’ fees and costs, to the extent permitted by law.

18. Force Majeure

We are not responsible for delay, failure, or inability to perform caused by an event beyond our reasonable control, including carrier interruption, natural disaster, fire, flood, severe weather, war, terrorism, civil unrest, labor dispute, supply-chain disruption, public-health emergency, governmental action, sanctions, power or telecommunications failure, or failure of a third-party service provider. We will use reasonable efforts to resume performance when practicable.

19. Miscellaneous

19.1 Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in effect.

19.2 Entire agreement. These Terms, the Privacy Policy, and any applicable written transaction-specific agreement form the entire agreement between you and us concerning their subject matter and supersede prior or contemporaneous discussions on that subject.

19.3 Assignment. You may not assign, delegate, or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of assets.

19.4 No waiver. A failure to enforce a provision is not a waiver of that provision or any other provision. A waiver must be in writing and signed by an authorized representative of Time To Time Inc.

19.5 Notices. Notices to us must be sent to sales@timetotimeinc.com and, where a written legal notice is required, to the address in Section 21. We may give you notice by email to the address associated with your account or order, by mail to your provided address, or by posting on the Site.

19.6 English controls. If these Terms are translated, the English-language version controls to the extent permitted by law.

20. Changes to These Terms

We may update these Terms from time to time. The “Last Updated” date identifies when they were last revised. Changes take effect when posted unless we state otherwise. Your continued use of the Site after the effective date of revised Terms constitutes acceptance of those revised Terms. A change will not retroactively alter a written agreement already in effect for a completed transaction unless required by law or agreed in writing.

21. Contact Us

Time To Time Inc. Attn: Mathew Arena 55 Northeast 1st Street, Suite 9 Miami, FL 33132 United States

Private appointment location: 64 W 47th Street, Booth F23 New York, NY 10036 United States

Phone: 917-780-2823 Email: sales@timetotimeinc.com